Non-price aspects of customer experience scoring are constantly gaining higher relevance. The heart of the matter is simple: measuring customer satisfaction allows you to better understand the demand, find out what your customers like most, and find the areas for improvement. But how can you understand what your customers feel and improve customer experience? The […]
In today’s business, customer service is crucial. People can tolerate product imperfections as long as the company is ready to go above and beyond to satisfy their needs. No wonder organizations in various industries invest in call centers. This is a great way to provide top-notch customer service. Not only allows your team to easily […]
Pro Tips – How to Create an Accurate and Useful Call Center Quality Monitoring Scorecard? Call quality monitoring is an important and integral part of a call center workflow. How to make it more efficient and accurate, using evaluation forms? What should you keep in mind when creating every call center agent scorecard template? We’ve […]