Our Passion and People
At Nexgies BPO, innovation is our guiding principle. With a rapidly changing and increasingly complex world, we are constantly looking for innovative solutions which will enable us to deliver an increased value and support to our customers.
We take pride in our ability to anticipate and take advantage of any future events. This forward-looking approach has prepared us to face challenges of a changing business and competitive environment.
Our passion to serve our customers in every possible way and always try to exceed the expectations of our customer is the driving force behind our guiding principle of Innovation.
OUR VALUES
We capitalize on our strengths by embracing the following values:
- Honor our commitments each time every time
- Anticipate ideas and trends not just follow them
- Identify leaders and help them realize their potential
- Create an environment to ensure work is fun and engaging
- Value Feedback and opinion of our employees and customers
- Develop expertise and apply it to uniquely benefit our customers
- Working together to achieve more with high performance at all levels
- Recognize and fulfil our responsibilities to the communities around us
- Stay passionate about succeeding and celebrate each other’s success
- Treat everyone with respect and as equals while appreciating value differences
OUR PEOPLE
At Nexgies BPO, people are our key resource. Our personnel strategy focuses on recruiting, nurturing, deploying and retaining high-quality talent to ensure maximum impact on project and services.
Our strategy focuses on:
- Recruitment and retaining talent with relevant skills, knowledge, and experience
- Deploying the right people for the right project to deliver maximum value to our customers
- Huge investments in training, learning, and domain knowledge to enable employees to sharpen and refine skills
Our Differentiation
We offer our clients a portfolio of services that reflect our expertise, experience, and understanding of the business from the BPO perspective. Our deep process expertise and world-class IT skills help our clients to innovate, automate, and execute their business processes at lower cost with higher quality.
Our expertise in Medical Billing and Medical Coding
Our key expertise lies in processes such as Medical Coding, Account Receivable (AR Caller), Medical Billing, Payment Posting, Insurance claim processing, Transaction Processing, and accounting processes. We understand these processes not just from the perspective of execution, but also have a deep understanding of the way in which each of these processes works.
OUR BEST PRACTICE ENGINE
Our knowledge and experience have been embedded in a set of frameworks, templates and best practices. This helps us reduce risk and time to implement and ensures the highest level of quality in offshore BPO engagements with our clients. This focus on quality and consciousness is reflected in our meticulous planning, disaster management, and business continuity plan. But these are only the pillars. We go beyond these standards when it comes to servicing our clients. We make sure we get better at every step and become more intelligent about what we are doing for our clients.
STRONG CLIENT ENGAGEMENT FRAMEWORK
We are large enough to be reliable and small enough to be agile and highly responsive. We offer our clients flexible, results-driven engagement options and work as an extended arm of our client’s business. With the ability to quickly ramp up and down teams with skilled professionals, we shorten the time to market for our clients.